支援服務及時間
Contact Points for Support Services
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General IT Support and Enquiries |
ITSU Help Desk |
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For service requests such as e-mail password reset, PC/printer hardware and software installation, technical assistance on campus network, Wi-Fi and anti-virus |
Hotline: |
2584-8737 |
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E-mail: |
itsupport@hkapa.edu |
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Walk-in: |
Room X908, 9/F OCE Building |
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Systems and Applications |
Primary Contact Person |
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BANNER System |
Ms Bonnie Lee |
(ext 8567) |
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Document Management System (DMS) |
Ms Bonnie Lee |
(ext 8567) |
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The Academy Website (www.hkapa.edu) |
Mr KWAN Ka Chun |
(ext 8300) |
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The Intranet (intranet.hkapa.edu) |
Mr Bonnie Lee |
(ext 8567) |
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All other enquiries |
Ms Bonnie Lee |
(ext 8567) |
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In case of doubt, you are always welcome to contact ITSU Help Desk as your first point of contact for assistance. The service hours of the support services above are indicated in the table below.
Support Hours
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Teaching and Non-teaching Periods |
Service Hours |
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Monday to Friday |
8:30 am to 5:20 pm |
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Saturday, Sunday and Public Holiday |
Closed |
During non-office hours, you can contact ITSU Help Desk by e-mail (itsupport@hkapa.edu). Your request will be appropriately attended.
